Online orders will be sent from our NSW based warehouse 2-5 business days after receiving the order. Please allow 3-10 days for delivery within Australia.
All orders sent within Australia valued over $90 qualify for free postage. Orders under $60 will be charged a flat postage rate of $10.
Orders will be processed during business hours (Monday – Friday). Orders received out of business hours will be processed the following working day.
For all wholesale and international orders please contact firstname.lastname@example.org.
Shoalhaven Health Co. will not be held accountable in the event a customer has provided an incorrect shipping address. Should this happen and the product is returned to Shoalhaven Health Co., the customer will be required to pay for postage prior to resending the package. Should the product be lost in transit due to an incorrectly provided shipping address, no refund will be authorised.
Express Post guarantee temporarily suspended
Due to the delays that Australia Post are experiencing with the ongoing impacts of the Coronavirus pandemic, Express Post will still be available and will continue to be the fastest option for customers, however we cannot guarantee that it will be next business day delivery. Australia Post will also be suspending the Express Post guarantee of a refund of the parcels that are delayed and because of this we will also not be refunding the postage of any Express Post parcels that do experience delays. The temporary removal of the Express Post guarantee is not intended to impact any rights that customers may have under the Australian Consumer Law